House of Mana Up - Retail

Sales Associate (Full Time)

Honolulu, Hawaii   |   Full Time

The Sales Associate plays an important role on the sales floor as they are the direct link between the product and the customer. 

As a sales associate, you will be in charge of selling products from various Mana Up companies at our retail location, House of Mana Up, in Royal Hawaiian Shopping Center.

About House of Mana Up: 

House of Mana Up is a retail experience that shines the spotlight on the unique stories of Hawai‘i’s rising entrepreneurs and the premium brands they've built. We feature products from our local makers and artisans that represent their individual narratives. Many of the entrepreneurs featured at House of Mana Up have been recognized internationally for their products' high quality or innovation.

At both our online store and our location at Royal Hawaiian Center in Waikiki, you'll find food, fashion, home, beauty and art products here that highlight the incredible homegrown ingredients, thriving cultures, and woven textiles here in the Hawaiian Islands. For more information, please visit

About Mana Up:

Mana Up is an initiative to build Hawai’i’s next 100 product companies earning $10 million or more in annual revenue. Mana Up has a 12-week accelerator program offered biannually to enable Hawai’i product entrepreneurs to scale their businesses. Mana Up’s title partner is Kamehameha Schools, founding partner DFS Hawaii, exclusive airline partner is Hawaiian Airlines, joined by Voyager partners Ulupono Initiative, American Savings Bank, Castle & Cooke, Dole Plantation, Kaiser Permanente Hawaii, Pineapple Tweed PR & Marketing, Hawaii Technology Development Corporation (HTDC) and INNOVATE Hawaii. For more information, please visit

Roles & Responsibilities: 

  • Greet customers, respond to questions, improve engagement with merchandise and provide outstanding customer service.

  • Be well prepared with product knowledge on Mana Up and the featured companies to answer questions

  • Operate cash registers/Shopify POS system, manage financial transactions, and balance drawers.

  • Achieve established goals.

  • Direct customers to merchandise within the store.

  • Increase in store sales.

  • Superior product knowledge.

  • Maintain an orderly appearance throughout the sales floor.

  • Introduce promotions, opportunities, and special product information to customers.

  • Cross-sell products to increase purchase amounts.

  • Fulfill e-commerce orders with accuracy and efficiency

  • Control inventory within a retail setting

  • Maintain inventory protocol and procedures

  • Increase or maintain a company’s profits through inventory control

  • Be well prepared with product knowledge on Mana Up and the featured companies to answer questions

  • Build and package gift sets 

  • Openly communicate call outs/concerns on product levels 



  • Maintain a positive attitude and focus on customer satisfaction in a fast-paced environment.

  • Excellent organizational skills and attention to detail

  • Ability to stand and walk for extended periods of time

  • Ability to lift at least 40 lbs.


  • Retail sales experience preferred

  • Ability to speak Native Hawaiian, Japanese, Chinese, and/or Korean is a plus

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